Refund Policy

Refund Policy

At Pixel and Brush Creations, we pride ourselves on offering unique, made-to-order products tailored specifically for each customer. This means that every item is produced only once an order is placed, ensuring you receive a truly one-of-a-kind product.

Due to the custom nature of our products, we are unable to accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind. We encourage you to double-check your order details before finalizing your purchase to ensure everything is correct.

Damaged or Defective Items

We take great care in producing and shipping our products, but we understand that issues can sometimes occur. If you receive a damaged product or if there is a manufacturing error, we are committed to making it right. Please email us at returnsandrefunds@pixelandbrushcreations.com within 30 days of receiving your product, and we will be happy to offer a free reprint or a full refund.

To initiate a claim for a damaged or defective item, please follow these steps:

1. Contact Us: Email us at returnsandrefunds@pixelandbrushcreations.com within 30 days of receiving your product.
2. Provide Details: Include your order number, a description of the issue, and photos of the damaged or defective item.
3. Resolution: Once we review your claim, we will either issue a reprint of the product or process a refund.

We appreciate your understanding and support in helping us continue to provide high-quality, unique products. If you have any questions about our refund policy, please don’t hesitate to reach out to us.

Thank you for choosing Pixel and Brush Creations!